Business IT Support

Possibly… but as a business owner, your time is better spent working on other tasks. You probably wouldn’t want to fix your own semi, install your own HVAC, or perform surgery on yourself.

If you hire ECS, you’ll be able to spend time on what matters.

Great! We’re happy to work with technical resources on staff to fill in the gaps.

There are a rare few who can claim to be masters of everything, and they’re still just one person – so whether they need help with the tough stuff or more time to do what they’re great at, we can help with our business IT support.

Depending on the size of your company, and the industry you’re in, a full IT employee might be too much – or too little.

Even if your company is perfectly sized to employ one, ten, or even a hundred IT employees, it’s usually more efficient to work with an IT vendor who enforces best practices with their business IT support.

These are all related terms that boil down to contracting a company to handle your IT. Each has a typical definition of scope, or area of expertise, but the terms are fairly fluid.

Here are the common definitions:

• MSP – Managed Service Provider, typically a helpdesk with IT staff to answer user queries and fix issues that are paired with remote software, antivirus, and MSFT licensing.
  
  Third-party applications/vendors, on-site service, and in-depth security services are typically out of scope.

• ITSP – Usually a more expansive form of MSP, they may take on more roles in your company or provide dedicated resources for larger clients.
  
  The specifics of your contract with them typically determine their scope.

• MSSP – Managed Security Service Provider, A company that tackles information security for clients. These typically offer a more in-depth security posture than MSP or ITSP models and include certified security experts in their staff.

Yes, by a long shot. We recognized a few flaws in those business models and have worked tirelessly to fix them.

Here’s a brief overview, but we can go on about this for a while.

1. They typically have reduced scope, causing their support agents to drop issues or close tickets when the issue leaves the predefined scope – even if it’s still a problem. Our scope includes many of the common pitfalls here.
   
   
2. We aim to take over 100% of IT (and IT adjacent) work so we can make everything run smoothly. We’ve found it’s a lot easier for us to grow if we help our clients grow.
   
   
3. Most companies in this space have abysmal response times and little oversight or communication with clients. We’re dedicated to an improved experience – our agents maintain an average call answer time of under 10 seconds and an average email answer time of under 30m – and we’re still finding ways to improve.