How does your company manage IT services? If you’re like many business owners, you have one or two people in the office who are in charge of keeping your IT up and running. When something happens that they can’t handle—such as your network going down or a virus—you call in a professional who comes in and fixes whatever is broken. Does this sound familiar? This type of handling IT is referred to as “break-fix”, and though it works, it certainly doesn’t work as efficiently as a proactive system of handling IT. That’s where managed IT services come in.
What Are Managed IT Services?
Managed IT services let small to medium-sized business delegate their IT operations to a third-party expert like Elkhorn Services. The professional organization is then responsible for either all or designated portions of the business’s IT systems. The business pays a flat fee for the delivery of the services over a set period of time. This allows the business to focus on growing their business and on their areas of expertise instead of on their IT department.
What is Included?
What’s included in the managed IT services agreement is determined by the client. If a business wants fully managed IT services, the professional will proactively monitor all systems, resolve any issues that arise, and provide network security and off-site or cloud storage for all data. Managed IT services often also include a help desk, which provides information and technical support to end users. In some cases, the business will only opt to have a portion of their IT services included in the managed service agreement. These can include:
Security and compliance: One of the key components of a managed IT service is keeping data secure and reducing the risk of data theft and malware as well as preventing and detecting intrusion. The managed IT company will also ensure your company is complying with all regulations, such as HIPAA and OSHA.
Infrastructure and networking: A managed IT services plan will limit downtime and ensure your network is always up and running. It will also ensure you have an adequate infrastructure for the work you’re trying to do.
Disaster recovery: If you have a fatal server loss, a natural disaster strikes your office, or you are the victim of malware, you could be facing an emergency. Managed IT services will put recovery plans in place such as storing your data off-site. This will help you get back up and running with the least amount of downtime possible should the worst happen.
Cloud services: Keeping your hardware costs down and your data safe are key components to a managed IT service plan. With cloud services, the plan can reduce upfront costs and store massive amounts of data in a way that’s both safe and easily accessible.
Remote support: Remote support allows any users of your system to contact an expert as soon as a problem or issue occurs. Remote support can be available either 24/7 or just during business operating hours depending on your agreement.
Is Managed IT Service Right for You?
If you are routinely experiencing downtime due to server or network issues or if you find that key members of your team get tied up trying to troubleshoot IT issues, managed IT could be right for you. Even if you’ve got a handle on your IT services and aren’t experiencing problems, you should still look into managed IT services to free up the time of the professionals on your team. Your team’s time is valuable and they should be spending the majority of it on their specialty, not trying to manage IT issues. A computer professional will be able to solve problems faster and put proactive measures in place to reduce downtime and other issues.
Elkhorn Services now ECS Technology Solutions provides managed IT services to companies of all sizes and in all industries. If you’re interested in freeing up your team’s time to focus on your business while ensuring your IT safety, security, and accessibility, contact us today for options.