Outsource your IT so you can
Spend Time on What Matters

We're Built on Trust - Here's our live stats!


Results

  • 286.79% More Secure
    An estimation of total security posture improvement based on the starting state of clients as compared to their current state. Accounts for a combination of solution implementation, configuration, monitoring, attack surface reduction, vulnerability mitigation, and other measurables
  • 84.84% 1 Touch Resolution
    Percentage of tickets resolved within 30 minutes that were never escalated
  • 90.69% Happy Customers
    Percentage of positive responses to post-ticket surveys
  • 99.62% Client Loyalty
    Percentage of ECS clients who remained customers this year
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Statistics

  • 55.64% Response in 15m
    Percentage of tickets created during business hours that were either emailed or called back within 15 minutes of submission
  • 25 Min Ticket Resolution
    The median time to resolution for trouble tickets. Includes calls and emails to support - does not include projects, billing inquiries, or other ticket types
  • 1.5 rings Call Answer
    The median time for our service desk team to pick up the phone
  • 11.35 hour PC Turnaround
    The median time that tickets spend being worked on by the Desktop Support team - if you respond immediately and no procurement or vendor input is needed this is the median time for how long PCs should be worked on by our team when they need to be brought or sent in
  • 14 Ticket Backlog
    How many tickets / alerts are waiting for work to start for more than an hour - typically low priority or maintenance tasks
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Reviews

  • 209 Google Reviews
    Number of google reviews
  • 84 Personalized Letters
    The number of physical letters or gifts we've received as thanks for the work we do
  • 15 Testimonials
    The number of customers who have written a testimonial to be displayed on our website
  • 40 Ticket Responses
    Number of responses to post-ticket surveys within the last year
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The IT Dream

Here's what we wish everone's IT was like...

All your problems are resolved efficiently with clear communication and regular updates, the technology is user-friendly and unobtrusive, the support you receive is tailored your needs, and your team members show empathy and understanding of the impact the technology issues have on your work and personal life.

...But really,

It's usually more like...

You probably aren't kept in the loop, meanwhile the IT team implements changes that you never hear about until they stop you from printing, and when you contact the support team you get a generic response that doesn't have anything to do with what you asked about.

A confused woman wearing an orange sweater looking at youA man in glasses looking in the direction of the girl in orange sweaterA contemplative woman wearing glasses and a denim jacket, thinking and looking awayA man who clearly has a crazy idea, but doesn't know what he's doingA confused man squinting at a laptop screen and raising his glassesA confused bald man scratching his head

If you're doing it all yourself...

You probably have a lot on your mind.
Word cloud in the shape of a brain, made of information technology and security terminology. The largest word groupings are are Patch Management, IT Support, The Cloud, Cyber Security, Endpoint Management. Spaces are filled with terms like AWS, Azure, SIEM, XDR, VoIP, WAF, Monitoring, Engineering.

Fortunately,
you don't have to do it alone

We love this stuff, so you don't have to.
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Support Desk

Immediate Response

Provides a single point of contact for all IT support requests, and ensures that all requests are handled in a timely manner.

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IT Operations

Get things running smoothly

Manages the day-to-day operations of the IT infrastructure, including the installation, maintenance, and monitoring of hardware, software, and networks.

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Cyber Security

Keeping the bad guys at bay

Responsible for protecting the organization's data and systems from unauthorized access, damage, or destruction.

We've got you covered

Our team can handle just about everything, and we have industry contacts for specialized work that we can't take on.

Clear Directions

You'll never be left wondering what needs to happen for your IT projects, or how to get them done, we'll handle it.

Industry leading security

We live to check all the boxes, we even like it so much that we check off boxes that people haven't made up yet.

Sign up now!

Get in touch so we can help out,
we don't bite.
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