The Benefits of Switching to ECS
Introduction
In today's digital landscape, choosing the right Managed Services Provider (MSP) and Managed Security Services Provider (MSSP) is crucial for businesses. At ECS, we pride ourselves on delivering top-tier IT and security services that lead to significant improvements in our clients' operations. This article will highlight the benefits of switching to ECS.
Enhanced Security
As an MSSP in addition to an MSP, ECS places a strong emphasis on security. We manage and improve Microsoft Secure Score, a measurement provided by Microsoft that rates an organization's security posture. By proactively managing this score, we help our clients to strengthen their security, reduce risk, and protect their valuable data.
But our security services go beyond just managing Microsoft Secure Score. We also implement a range of other security measures tailored to each client's specific needs. This comprehensive approach to security ensures that our clients' systems are robustly protected against cyber threats.
We show an estimation of the improvement we've completed for our security clients as a live stat on our website - this is calculated by calculating a point totals using a combination of various factors:
- Microsoft secure scores, as compared to a freshly made tenant
- Implementation completion rate of other security technologies
- Adherence to best practices (as compared to industry averages where available)
- Risk assessments based on the MITRE ATT&CK framework
- The impact potential of the solutions to be implemented
High Customer Satisfaction
At ECS, we believe that customer satisfaction is a key indicator of our success. We're proud to report that our current customer satisfaction score as a live statistic on the front page of our website. This high score reflects our commitment to providing excellent service and our ability to meet and exceed our clients' expectations. The score is calculated form the results of surveys sent to clients.
We achieve this high level of customer satisfaction by focusing on responsive and effective service. Whether it's resolving technical issues, implementing new solutions, or providing advice and guidance, our team is dedicated to ensuring that our clients are happy with the service they receive.
Exceptional Client Retention
Client retention is another important measure of our success. A high client retention rate indicates that our clients value the service we provide and choose to continue working with us over the long term. We're proud to report a client retention as another live statistic on the front page of our website. This retention rate is the percentage of clients that choose to retain us after a year or more of services.
This exceptional client retention rate is a testament to the quality of our services and the strong relationships we build with our clients. We work closely with each client to understand their unique needs and provide tailored solutions. This client-focused approach ensures that we deliver value and results, leading to high client loyalty.
Conclusion
Switching to ECS brings numerous benefits; our comprehensive IT and security services, combined with our client-focused approach, ensure that we deliver value and results for our clients. If you're looking for an MSP and MSSP that can help you improve your operations, enhance your security, and provide excellent service, give us a call.